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Frequently Asked Questions
To place an order:
- You must be over 19 years or older
- Must have a valid shipping address
- Use a valid payment method, we accept e-transfer, bitcoin and all major credit cards
Discretion is important to us. We vacuum seal your mushroom products for freshness and wrap for maximum protection. We use generic bubble mailers sent with XpressPost slips to package your mushroom products and ensure there is no writing that would identify or advertise the contents.
Yes, as long as your order has not been shipped. Email us at firstname.lastname@example.org and we will confirm the cancellation. Then place your new order.
Your order will ship one day after your payment has been received and confirmed. All orders and payment received by 12:00pm will be shipped the next business day.
Yes, we have a customer representative available that you can communicate with by email or chat.
Our hours of operation are from 10:00am to 10:00pm EST and we can usually respond immediately or within an hour or two of your request.